OrACRAO hosts workshops every year for support staff. Sessions are typically held on two days in various locations around the state to encourage the widest audience possible.
Contact Joan Jagodnik, (503) 725-8387, for additional information.
Details of the 2012 OrACRAO Summer workshop are available below or you can print the 2012 Summer Workshop Flyer.
Join us for the
2012 OrACRAO Summer Workshop
Providing Excellent Customer Service in Times of Stress:
Using Student Development Theory to Understand
Our Students and Take Care of Ourselves
We increasingly see students dealing with stressful situations. Front-line staff see it more than anyone. And, as employees and human beings, staff also have stress to deal with.
This workshop will use student development theory to help us have a better understanding of:
- Who our students are (traditional and non-traditional)
- What our students are facing
- What “space” students are in
- How to provide good customer service to stressed-out student
By better understanding our students we can also increase self-awareness of our own situations and learn how to take care of ourselves.
DATES: The same session will be offered twice to accommodate colleagues from around the state.
Monday, August 6, 2012 – Rogue Community College, Table Rock Campus
Tuesday, August 7, 2012 – Marylhurst UniversityTHE MARYLHURST SESSION IS FULL AND REGISTRATION IS CLOSED. REGISTRATION IS STILL AVAILABLE FOR THE AUGUST 6TH SESSION AT ROGUE.
TIME: 9:00am to 3:00pm
COST: $35 per person, includes lunch
FACILITATOR: Jean Henscheid
This is an excellent, fun, and inexpensive professional development opportunity for front-line staff.
Registration will open after July 1st.
2012 OrACRAO Summer Workshop Facilitator:
Jean Henscheid, PhD, teaches for Educational Leadership and Policy and University Studies at Portland State University (PSU) and works on special projects related to enhancing the undergraduate experience for Student Affairs and the Center for Academic Excellence. She also does national work as executive editor of the Jossey-Bass/American College Personnel Association publication About Campus, and is a fellow with the National Resource Center for The First-Year Experience and Students in Transition.
Prior to accepting her position at PSU, Dr. Henscheid served as director of the Core Curriculum at the University of Idaho. She has authored and edited monographs, book chapters, and articles on various topics related to the college student experience and conducts workshops across the U.S. and abroad with a primary focus on learning communities, general education, curriculum design, and learning assessment. From 2007 through July 2011 she served as editor of the Journal of The First-Year Experience and Students in Transition. Her book, co-authored with Jennifer Keup, Crafting and Conducting Research on Student Transitions, was published by the National Resource Center for The First-Year Experience and Students in Transition in fall 2011.
Her administrative and teaching experiences also include leading learning community programs and teaching undergraduate and graduate courses in leadership and research methods at Washington State University, serving as associate director for research and publications for the National Resource Center for The First-Year Experience and Students in Transition at the University of South Carolina, and teaching interdisciplinary gender studies courses in the University of Idaho Core Curriculum.